System Upgrade

Saturday, August 1, 2020

After the System Upgrade on August 1, all members must complete a one-time re-enrollment for our NEW online banking system.

Please follow these steps to complete re-enrollment:

Go to the online banking button on the upper left-hand side of the website.
A pop-up will tell you that you're going to a different site, click OK.
Under Your Membership you'll see "Need a password? Enroll in Online Banking".
Click on that link to Enroll in Online Banking.
Follow the prompts to re-enroll.
You MUST click on the ACTIVATION LINK SENT TO YOUR EMAIL TO COMPLETE THE SETUP. (If your social security number and email don't match what we have on file you will not be able to complete this step.)
Your password must be at least eight characters long with one upper case and a lower case, include numbers and a special character (ex: $, ? , @ , ! , + , ^). https://telcotriad.org/one-time-re-enrollment-instructions-online-banking/e-time-re-enrollment-instructions-online-banking/

This brand-new system brings many new services and options:

Robust & Reliable Online Banking

This upgrade includes a significant number of new features and improvements. Most importantly, you will find it to be more efficient with fewer interruptions.

Remote Deposit

Deposit checks whenever/wherever by snapping a quick photo of your check using your cell phone or tablet and click "Send." Get ready to sign up for this incredible feature.

Instant Text Alerts

Avoid surprises with lightning speed text alerts that are available when:

You go above or below a pre-determined balance
Specific account activity has occurred
A specific transaction amount has posted
Your loan payment is due or past due

Electronic Signatures

Too busy to come in and sign for various products including loans? You will be provided the opportunity to sign documents electronically giving you more time in your day.

System Upgrade - What you need to know

Does this upgrade affect you?

Yes this is a major overhaul and will impact all members, including joint owners.

Will you have to re-enroll to Online Banking? If so, when?

YES. Starting August 3, you will need to complete a one-time re-enrollment. It is a brand NEW system and passwords cannot be rolled over for security purposes.

To enroll you will need the following information:

Member Number

Social Security Number

Date of Birth

CURRENT Email Address - you will be sent a validation link to your email that we currently have on file to complete the enrollment process.

This new system is member-centric, so joint account owners will now have their OWN login credentials. They will enroll the same way listed above, but with their own information.